Frequently Asked Questions (FAQs)

Orders

Have a question about your order? We're here to help!

Shipping

Anxiously awaiting your new purchase? Check here for all of your shipping questions!

Returns

We hope you love your new purchase! However, if you're looking for return information we can help!

Products

Our goal is to provide a great product at a great price. Check here for answers to your product questions!

Custom Rugs

Learn more about our custom rug options!

Payment

Everything you'll need to know about paying for your Pacific Rugs order!

Rug Care

Get the most out of your new area rug by following our helpful care tips!

Accounts & Privacy

We've got you covered on all things accounts & privacy!

Customer Support

We're here to help create your dream space!